Stop Managing Your CMO Relationships in Email
TRIEVR gives pharma quality and operations teams a 21 CFR Part 11-compliant portal to route requests, forms, and approvals to contract manufacturers — with structured workflows, automatic reminders, and real-time due date compliance tracking.
The Way Pharma Teams Manage CMOs Creates Compliance Risk
Pharmaceutical companies managing contract manufacturers typically rely on email threads, Word documents, and spreadsheets to route change requests, specification updates, QA queries, and document approvals.
This creates:
When FDA reviews your CMO oversight program, email threads are not a sufficient audit trail. TRIEVR IS.
ONE PLATFORM. TWO SIDES. FULL ACCOUNTABILITY.
PHARMA / SPONSOR SIDE
CMO / CONTRACT MANUFACTURER SIDE
Built for Pharma Quality Teams. Designed for CMO Accountability.
Due Date Compliance Monitoring
Track response compliance across all open requests in real time. Dashboard shows on-time rates by CMO, request type, and date range. Export audit-ready compliance reports for management and regulatory review.Due Date Compliance Monitoring
Track response compliance across all open requests in real time. Dashboard shows on-time rates by CMO, request type, and date range. Export audit-ready compliance reports for management and regulatory review.
Version Control
Every form, document, and request revision is tracked, timestamped, and retrievable. Meets 21 CFR Part 11 data integrity requirements. No overwriting − every version is preserved with full chain of custody.Version Control
Every form, document, and request revision is tracked, timestamped, and retrievable. Meets 21 CFR Part 11 data integrity requirements. No overwriting − every version is preserved with full chain of custody.
API Integration - Inbound & Outbound
Internal systems (ERP, QMS, LIMS) can post requests directly into TRIEVR via API − no manual entry. When the CMO responds, TRIEVR posts the response back to your internal systems automatically. TRIEVR works standalone or fully integrated − your choice, no IT project required to get started.API Integration - Inbound & Outbound
Internal systems (ERP, QMS, LIMS) can post requests directly into TRIEVR via API − no manual entry. When the CMO responds, TRIEVR posts the response back to your internal systems automatically. TRIEVR works standalone or fully integrated − your choice, no IT project required to get started.
Configurable Workflows
Route requests with or without approval steps. Simple requests types go direct; complex change requests route through multi-step approval chains. Configurable per request category − no IT required to set up.Configurable Workflows
Route requests with or without approval steps. Simple requests types go direct; complex change requests route through multi-step approval chains. Configurable per request category − no IT required to set up.
Status Tracking & Communication
Status Tracking & Communication
Both requesters and service agents see real-time updates, version control, status changes, timelines, and communications—all centrally logged.
SLA Management & Escalation Rules
SLA Management & Escalation Rules
Platform lets you configure service level targets and escalate items based on thresholds or overdue stages.
Reporting & Analytics
Reporting & Analytics
Dashboard reveals request volume trends, response times, backlog bottlenecks, and team workloads—enabling data-driven decisions.
Audits & Compliance
Audits & Compliance
Complete logs of request histories and processing steps help with tracking and regulatory compliance requirements.
Request Intake & Capture
Request Intake & Capture
Submissions come through various channels—web portals, email, word docs, excel, chat tools, or embedded forms. The platform captures and creates structured tickets out of incoming requests.
Secure & Compliant
GxP & 21 CFR Part 11
TRIEVR is FDA GxP and 21 CFR compliant. We go to extreme measures to monitor and prevent unintended access to the system, and to secure all data entrusted to us. We treat your data as it should be — critical, private, and secure.
Categorization & Prioritization
Categorization & Prioritization
Each request is automatically tagged, prioritized by urgency or SLA rules,and routed to the appropriate team or individual.
Automated Workflows
Automated Workflows
Configurable built-in business rules guide the process through a structured flow.
Status Tracking & Communication
Status Tracking & Communication
Both requesters and service agents see real-time updates, version control, status changes, timelines, and communications—all centrally logged.
SLA Management & Escalation Rules
SLA Management & Escalation Rules
Platform lets you configure service level targets and escalate items based on thresholds or overdue stages.
Reporting & Analytics
Reporting & Analytics
Dashboard reveals request volume trends, response times, backlog bottlenecks, and team workloads—enabling data-driven decisions.
Audits & Compliance
Audits & Compliance
Complete logs of request histories and processing steps help with tracking and regulatory compliance requirements.
External Manufacturing Management Benefits You Unlock
Benefits |
Description |
|---|---|
| Efficiency | Replace spreadsheets and email with tracked, standardized workflows. Automate request routing, approvals, notifications, and escalation. |
| Visibility & Control | See job‑work status, inventory at subcontractors, pending approvals. |
| Accountability & Compliance | Audit trails, quality actions, approvals, and vendor SLAs captured centrally. |
| Scalability | Flexible connections as your partners come and go. |
| Vendor Collaboration | EM/CMOs update status directly; no tracking via email or phone. |
Simple to Implement
External manufacturing management requires structured coordination with vendors, material flows, and quality control. When paired with TRIEVR’s request management platform, you gain a scalable, auditable, and efficient way to manage EM/CMO processes—from job-work requests to delivery tracking and issue handling—all centralized in one system.
TRIEVR is very simple to implement.
Adopt TRIEVR and start saving time and aggravation.
Cancel anytime.