Maintain Control and Full Visibility Over Your External Manufacturing Processes
Drive Efficiency, Agility, & Frictionless Collaboration in a Highly Regulated Environment
External Manufacturing Management Pain Points
External manufacturing management (EMM) requires overseeing and managing subcontractors, contract manufacturers organizations (CMOs), or off‑site production partners, and often involves complex coordination across multiple teams. Pairing that with TRIEVR’s GxP compliant request management platform can streamline operations, improve visibility, and reduce delays.
EMM Can Include:
How Overlaying a Request Management System Between Your Company and EM/CMOs Work Together
When you overlay TRIEVR’s request management layer with your EMs and CMOs, you bridge internal and external teams seamlessly.
This combination helps ensure compliance, traceability, timeliness and streamlined workflows in highly regulated environments.
Essentially, it’s about maintaining control and visibility over a manufacturing process that is not conducted in-house and before now, have tended to be managed in email, word docs, phone calls, and spreadsheets.
TRIEVR’s Request Management Platform (also known as request management software or service request management software) is a SaaS based online centralized tool used to efficiently collect, prioritize, process, and track incoming requests internally and externally from EMs, employees, and other stakeholders.
TRIEVR helps create a structured environment between you and your EM/CMOs to streamline external manufacturing efforts.
Request Intake & Capture
Request Intake & Capture
Submissions come through various channels—web portals, email, word docs, excel, chat tools, or embedded forms. The platform captures and creates structured tickets out of incoming requests.
Secure & Compliant
GxP & 21 CFR Part 11
TRIEVR is FDA GxP and 21 CFR compliant. We go to extreme measures to monitor and prevent unintended access to the system, and to secure all data entrusted to us. We treat your data as it should be — critical, private, and secure.
Categorization & Prioritization
Categorization & Prioritization
Each request is automatically tagged, prioritized by urgency or SLA rules,and routed to the appropriate team or individual.
Automated Workflows
Automated Workflows
Configurable business rules guide the process through a structured flow.
Status Tracking & Communication
Status Tracking & Communication
Both requesters and service agents see real-time updates, version control, status changes, timelines, and communications—all centrally logged.
SLA Management & Escalation Rules
SLA Management & Escalation Rules
Platform lets you configure service level targets and escalate items based on thresholds or overdue stages.
Reporting & Analytics
Reporting & Analytics
Dashboard reveals request volume trends, response times, backlog bottlenecks, and team workloads—enabling data-driven decisions.
Audits & Compliance
Audits & Compliance
Complete logs of request histories and processing steps help with tracking and regulatory compliance requirements.
Request Intake & Capture
Request Intake & Capture
Submissions come through various channels—web portals, email, word docs, excel, chat tools, or embedded forms. The platform captures and creates structured tickets out of incoming requests.
Secure & Compliant
GxP & 21 CFR Part 11
TRIEVR is FDA GxP and 21 CFR compliant. We go to extreme measures to monitor and prevent unintended access to the system, and to secure all data entrusted to us. We treat your data as it should be — critical, private, and secure.
Categorization & Prioritization
Categorization & Prioritization
Each request is automatically tagged, prioritized by urgency or SLA rules,and routed to the appropriate team or individual.
Automated Workflows
Automated Workflows
Configurable built-in business rules guide the process through a structured flow.
Status Tracking & Communication
Status Tracking & Communication
Both requesters and service agents see real-time updates, version control, status changes, timelines, and communications—all centrally logged.
SLA Management & Escalation Rules
SLA Management & Escalation Rules
Platform lets you configure service level targets and escalate items based on thresholds or overdue stages.
Reporting & Analytics
Reporting & Analytics
Dashboard reveals request volume trends, response times, backlog bottlenecks, and team workloads—enabling data-driven decisions.
Audits & Compliance
Audits & Compliance
Complete logs of request histories and processing steps help with tracking and regulatory compliance requirements.
External Manufacturing Management Benefits You Unlock
Benefits |
Description |
|---|---|
| Efficiency | Replace spreadsheets and email with tracked, standardized workflows. Automate request routing, approvals, notifications, and escalation. |
| Visibility & Control | See job‑work status, inventory at subcontractors, pending approvals. |
| Accountability & Compliance | Audit trails, quality actions, approvals, and vendor SLAs captured centrally. |
| Scalability | Flexible connections as your partners come and go. |
| Vendor Collaboration | EM/CMOs update status directly; no tracking via email or phone. |
Simple to Implement
External manufacturing management requires structured coordination with vendors, material flows, and quality control. When paired with TRIEVR’s request management platform, you gain a scalable, auditable, and efficient way to manage EM/CMO processes—from job-work requests to delivery tracking and issue handling—all centralized in one system.